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Terms and conditions of use

These Terms of Use and Purchase Conditions (hereinafter, "Conditions") establish the terms governing the use of this website ( ) and the purchase of products on it.

We ask you to read these Conditions carefully, as well as our General Privacy Policy and Cookies Policy, both available on the website itself. These Conditions may be modified, so it is your responsibility to read them periodically in order to know those that are in force at the time of making your purchase. In case you have any questions, you can contact us by sending an email to




These Terms of Use and Purchase Conditions are applicable to the relationship between Polymernai, (hereinafter, “Polymernai” or the “Company”) and you (hereinafter, the “Client”), regarding all those transactions that you make on the website (hereinafter, "Online Store").

Polymernai, is an online store of Spanish nationality, with address at C / Almirall Oquendo 10B Llucmajor 07609 Balearic Islands Spain.



The information or personal data that the Client provides us will be treated in accordance with the provisions of the European data protection law, as well as the specific privacy policies of each web form.

By using this website, the Customer consents to the processing of their data and states that they are true and correspond to reality. Therefore, the Client agrees to:

i. Make use of this website only to make legally valid inquiries or orders;

ii. Do not place any false or fraudulent order. In the event of evidence of falsehood or fraud, Polymernai is authorized to cancel the order and inform the relevant authorities. Likewise, Polymernai does not assume any type of responsibility for the damages and / or expenses that may arise from it.

iii. Provide Polymernai with your email address (mail), postal address and / or other contact information in a truthful and accurate manner. Likewise, the Client consistent that Polymernai can make use of said information to contact him, if necessary.

iv. Not to misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or harmful program or material. The Client will not try to have unauthorized access to this web page, to the server on which said page is hosted or to any server, computer or database related to our web page. Failure to comply with this clause could lead to the commission of offenses typified by the applicable regulations.


The Client declares to be over 18 (eighteen) years old and have the legal capacity to enter into contracts. In this sense, Polymernai may verify, by any means it deems appropriate, compliance with the aforementioned requirement.



The products offered on this website are available for the entire national (spanish) and international territory, as long as the borders are open. In case it is not possible to send to your country you will receive an email and a refund and cancellation of the order.

All orders for Polymernai products are subject to availability. In the event of supply difficulties or in the event of a lack of stock, Polymernai will inform you by email and will reimburse the Customer for any amount that may have been paid.



How orders are placed?

To place an order, the Customer must follow the online purchase procedure and click on the "CONFIRM ORDER" button. Subsequently, the Client will receive an email acknowledging receipt of their order ("Order Confirmation") within 24 hours after it. The Client will also be informed, by email, that the order is being shipped ("Shipping Confirmation"). Likewise, the Client can check the status of their order in "My Account" or by sending an email to

In the event that the Client has made a mistake when sending their data, they may modify them in the "My Account" section; said data will be applicable for future purchases. In case the error refers to the order in progress, the Client must contact us through


How is the shipping and delivery done?

At the time the Customer makes the payment, Polymernai will ask him to choose the shipping method in order to carry out the delivery of his order. The shipping costs will vary depending on the shipping method chosen, being calculated automatically during the payment process, and before finalizing the order. Read shipping policies for more information on this.


Is it possible to check the order status and order history?

If the Customer has his own account at, he can track his orders by visiting "My Account" and clicking "View my orders". There, the Client will be able to see the history of their orders, as well as their status.

In the event that the Client is not registered and does not have the space "My Account", you can contact directly with to inform you about the status of your order.


Can Polymernai cancel an order?

Polymernai reserves the right to cancel any order (even if it has been previously accepted), not being responsible for any damage and / or expense, in the following cases:

  1. When there has been an involuntary error in the online store; for example a payment or stock error;

  2. When there are reasons to believe that the Customer is a minor or that the credit card to be used does not meet the requirements described in these Conditions;

  • When the payment information provided by the Client is incorrect or not verifiable.

  1. When the shipping address provided by the Customer is from a territory with closed borders, or the order cannot be delivered to the address provided by the Customer.

In the event of any of these assumptions being identified, Polymernai will notify you duly by email, in order to resolve the problem before taking any action.




Once the order has been received, it is recommended that the Customer check its status and, in the event of identifying any defect or non-conformity, may choose to (i) return the product, and that Polymernai return the corresponding purchase price, as well as all shipping costs that you may have paid, or (ii) replace the product with a new one in good condition, without additional charges.




i. Returns & Exchanges

If for any reason the Customer is not satisfied with the product purchased at, they have 30 (thirty) calendar days from the date of purchase to return it.

Polymernai will proceed to reimburse the full amount of the price of the product using the same means of payment used by the Client for the initial transaction. The refund will be made within 14 calendar days of receipt of the merchandise at Polymernai warehouses. Shipping or return costs will not be reimbursed, if applicable. Shipping costs will only be refunded in the event that Polymernai has delivered a different product by mistake, or with a defect.

NOTE: For reasons of health and hygiene protection, exchanges or returns of reusable masks will not be accepted.




The Polymernai website also allows purchase through the guest checkout functionality. In this type of purchase, the Client will only be asked for the essential data to be able to process their order.

Once the purchase process is completed, the Customer will be offered the possibility of registering as a user or continuing as an unregistered user.




The prices of the products that appear on the website are those that apply at the time of purchase. Prices may be subject to change without prior notice, but will not affect orders that have already been accepted.

All product prices, shipping costs and other services include VAT. Shipping costs are added per order. Polymernai will always report the total price, including all taxes and other costs such as fees and possible delivery costs.

The Client expressly authorizes Polymernai to issue the invoice electronically, although they may indicate to us at any time their willingness to receive a paper invoice, in which case, we will issue and forward the invoice in that format.


The means of payment accepted by Polymernai are detailed below:

  • MasterCard (WixPayments, Stripe)

  • VISA (WixPayments, Stripe)

  • PayPal


If you attempt to pay by any other means, Polymernai is not responsible for loss of payment or any other damage caused by the Customer's action.


Polymernai (through its payment gateways Wixpayments, Stripe and PayPal, which are the ones who will process and validate the payment data) is committed to protecting the personal information of its Customers, and for this it will encode the credit card data. On the other hand, during the purchase process, the identification number (CVV) of the Customer's credit card is required. CVV is a 3- or 4-digit numeric value that provides encryption control of the information recorded on the card. This security feature is designed to protect the Customer against fraud. Your CVV will not be stored in our systems and the Customer must provide the number each time they make a purchase at

When the purchase request and the Customer's data have been verified, and the products purchased have left the Polymernai warehouse, for shipping, the price charge will be charged to your account.

When the Client clicks on "AUTHORIZE PAYMENT", he confirms that the credit card is his or is its legitimate holder. Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, Polymernai will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the Client. .



For any claim or query, you can contact Polymernai through the section of the website or through the following means of communication:





Polymernai guarantees the quality of the service contracted through the Online Store.

All the rights that the Laws in force attribute to consumers and users are guaranteed.

Failure to comply with any of these Terms and Conditions may lead to the return of the products or the cancellation of the services purchased by the Customer.




Polymernai will respond to the Client for any lack of conformity that the deliveries manifest, within a period of two years, as established by current regulations. The warranty relating to any damage caused by use or improper use is excluded, as well as in general all those excluded by current legislation.


Unless expressly provided otherwise in these Conditions, Polymernai's liability in relation to any product purchased on the website will be strictly limited to the purchase price of said product.

All descriptions, photographs of products, information and materials that appear on this website are provided "as a true body" and without express or implicit guarantees on them except those established by law. Some products may appear slightly larger or smaller than actual size, due to display settings and photographic technique. Other items may be represented in a size larger than their actual size, in order to clearly show the details; or smaller than its actual size, in order to show the entire article. In this sense, if the Client contracts as a consumer and user, Polymernai is obliged to deliver articles that are in accordance with the contract, responding to the Client for any lack of conformity that exists at the time of delivery of the product. Likewise, the color tones in the photographs of the products in the online store may be altered by the resolution of your monitor, and may differ from the real ones.


The products we sell may present some variations due to the characteristics of the natural materials used in their manufacture. These characteristics, such as variation in colors, sizes, textures, among others, will not be considered defects or defects.

Polymernai will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect the Client's computer, computer equipment, data or materials as a result of the use of this page website or the downloading of content from it or, where appropriate, to which it redirects.


Polymernai will not be responsible for any breach or delay in the fulfillment of any of the assumed obligations, when it is due to events that are beyond reasonable control ("Force Majeure").

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:

  1. Strikes, lockouts or other industrial action.

  2. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparations for war.

  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.

  4. Impossibility of using trains, boats, airplanes, motor transport or other means of transport, public or private.

  5. Inability to use public or private telecommunication systems.

  6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

It will be understood that the obligations will be suspended during the period in which the “Force Majeure Event” continues, and Polymernai will have an extension of the term to fulfill said obligations for a period of time equal to the duration of the “Force Majeure Event”.

Polymernai will use all reasonable means to end the "Force Majeure Event", or to find a solution that allows it to fulfill its obligations despite the "Force Majeure Event".



Applicable regulations require that part of the information or communications sent by Polymernai be in writing. The Client, by using this website, consents that most of said communications with Polymernai are electronic.

Thus, Polymernai will contact the Customer by email or by posting notices on the website itself. For contractual purposes, the Client agrees to use this electronic means of communication and acknowledges compliance with the legal requirement to be in writing.


The contract is binding on both the Client and Polymernai, as well as their respective successors, assignees and successors in title. The Client may not transmit, assign, encumber or, in any other way, transfer a contract or any of the rights or obligations derived from it, without having obtained the prior written consent of Polymernai.

We can transmit, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term, without the Client's rights being affected in any way.


The lack of requirement on the part of Polymernai regarding the strict fulfillment of any of the obligations assumed by the Client, by virtue of a contract or these Conditions, or the lack of exercise by Polymernai of the rights or actions that may be Corresponding, by virtue of said contract or the Conditions, will not imply any waiver or limitation in relation to said rights or actions, nor will it exonerate the Client from complying with such obligations.

No waiver by Polymernai of a specific right or action will constitute a waiver of other rights or actions derived from a contract or the Conditions.

No waiver by Polymernai of any of these Conditions or of the rights or actions derived from a contract will take effect, unless it is expressly established that it is a waiver, and it is formalized and communicated to the Client in writing in accordance with the provisions above.


These Conditions, and any document expressly referred to in them, constitutes the entire agreement existing between the Client and Polymernai, in relation to their purpose. Likewise, they supersede any other prior pact, agreement or promise agreed between the Client and Polymernai verbally or in writing.

The Client and Polymernai acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before it, except for what is expressly stated mentioned in these Conditions.

Neither the Client nor Polymernai have any action against any uncertain statement made by the other party, verbal or written, prior to the date of a contract (unless such an uncertain statement had been made fraudulently) and the only action that The other party will provide for breach of contract, in accordance with the provisions of these Conditions.

If any of these Conditions or any provision of a contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.


Polymernai reserves the right to review and modify these Conditions at any time.

The Client will be subject to the policies and Conditions in force at the time they use this website or place each order.




The language in which the contract between Polymernai and the Client will be concluded is Spanish or, where appropriate, English.

The use of the Polymernai website and the product purchase contracts through said website will be governed by Spanish law.

Any controversy that arises or is related to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the courts and tribunals of the Client's domicile.

The European Commission makes available to consumers a platform for the resolution of online complaints regarding consumption, which as a consumer you can use and which is available at the following link:

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