{"id":690,"date":"2026-07-01T18:17:27","date_gmt":"2026-07-01T18:17:27","guid":{"rendered":"https:\/\/www.polymernai.com\/terminos-y-condiciones\/"},"modified":"2026-07-19T08:36:54","modified_gmt":"2026-07-19T08:36:54","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/www.polymernai.com\/en\/terminos-y-condiciones\/","title":{"rendered":"Terms &amp; Conditions"},"content":{"rendered":"<div class=\"wp-block-group alignfull polymernai-pageheader has-poly-pageheader-gradient-background has-background has-global-padding is-layout-constrained wp-container-core-group-is-layout-de459c61 wp-block-group-is-layout-constrained\" style=\"border-bottom-color:var(--wp--preset--color--poly-blush);border-bottom-width:1px;padding-top:3.5rem;padding-right:1.5rem;padding-bottom:3.5rem;padding-left:1.5rem\">\n<p class=\"polymernai-eyebrow wp-block-paragraph\">Legal<\/p>\n\n\n\n<h1 class=\"wp-block-heading has-poly-deep-color has-text-color has-display-font-family\" style=\"margin-top:0.5rem;margin-bottom:0;font-size:2.25rem;font-weight:600;line-height:1.1\">Terms &amp; Conditions<\/h1>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull polymernai-prose has-global-padding is-layout-constrained wp-container-core-group-is-layout-2e20ea76 wp-block-group-is-layout-constrained\" style=\"padding-top:3.5rem;padding-right:1rem;padding-bottom:5rem;padding-left:1rem\">\n<p class=\"wp-block-paragraph\">By placing an order with Polymernai, you agree to the terms described on this page, as well as our <a href=\"\/en\/privacy-policy\/\">Privacy Policy<\/a> and our <a href=\"\/en\/refund_returns\/\">Returns &amp; Refund Policy<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Legal Notice<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with Japan's Specified Commercial Transactions Act (\u7279\u5b9a\u5546\u53d6\u5f15\u6cd5), we provide the following information about the company operating this store.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Company:<\/strong> Polymernai Japan LLC (\u5408\u540c\u4f1a\u793ePolymernai Japan)<\/li>\n\n\n\n<li><strong>Operations Manager:<\/strong> Noemi Martinez Llamas\uff08\u30de\u30eb\u30c6\u30a3\u30cd\u30b9\u30b8\u30e3\u30de\u30b9\u30ce\u30a8\u30df\uff09<\/li>\n\n\n\n<li><strong>Address:<\/strong> Kitazawa Sangyo Building, 3F, Hive Space, Room 317, 1-17-33 Miyahara, Yodogawa-ku, Osaka-shi, Osaka-fu 532-0003, Japan<\/li>\n\n\n\n<li><strong>Email<\/strong> <a href=\"mailto:polymernai@gmail.com\">polymernai@gmail.com<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Prices and Payment Methods<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The sale price is displayed on each product page and includes consumption tax. Polymernai Japan LLC declares and pays the applicable taxes and duties for each shipment, so you should not have to pay any additional charges upon delivery of your order. However, this may vary depending on your country's customs procedures.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We accept the following payment methods: <strong>Credit card<\/strong> and <strong>PayPal<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Shipping<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Processing Time<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Products are shipped from our warehouse in China through a shipping agent, who selects the most suitable carrier for each destination country. Processing takes <strong>2\u20135 business days<\/strong> and all shipments include a tracking number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Products in <strong>pre-order<\/strong> are shipped once production has been completed. In that case, we will provide you with an estimated shipping date, which may be subject to change due to unforeseen circumstances.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Delivery Times<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The estimated delivery time is <strong>7 to 14 days<\/strong>. These timeframes are approximate and may be affected by external factors such as carrier delays or customs processing, especially during busy periods of the year. If you need your order to arrive by a specific date, please contact us at <a href=\"mailto:polymernai@gmail.com\">polymernai@gmail.com<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Tracking and Lost Packages<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your package is lost, please contact us within <strong>180 days<\/strong> of the shipping date to submit a claim. If the loss is confirmed, you may choose either a refund for the product (excluding shipping costs) or a replacement shipment at no additional cost.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Incorrect Shipping Address<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your package cannot be delivered due to an incorrect shipping address provided by the customer, we will wait for it to be returned to us. Once it has been received, we will arrange a new shipment to the correct address. Any additional shipping costs will be the responsibility of the customer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Cancellations<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Before shipping:<\/strong> You may cancel your order as long as it has not yet been shipped by emailing <a href=\"mailto:polymernai@gmail.com\">polymernai@gmail.com<\/a> and providing your order number. We will issue a full refund.<\/li>\n\n\n\n<li><strong>After shipping:<\/strong> Cancellation can only be processed through the return procedure.<\/li>\n\n\n\n<li><strong>Pre-order items:<\/strong> Pre-order purchases can only be canceled during the pre-order period. Once the pre-order period has ended, the funds are allocated directly to the production of the product, so we are unable to issue a refund.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Returns &amp; Refund Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You can find the full return process, time limits, and refund conditions in our <a href=\"\/en\/refund_returns\/\">Returns &amp; Refund Policy<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Have any questions about these terms? Contact us at <a href=\"mailto:polymernai@gmail.com\">polymernai@gmail.co<\/a><a href=\"https:\/\/www.instagram.com\/polymernai\/\" target=\"_blank\" rel=\"noreferrer noopener\">m<\/a>.<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Legal T\u00e9rminos y condiciones Al realizar un pedido en Polymernai aceptas las condiciones descritas en esta p\u00e1gina, as\u00ed como nuestra Pol\u00edtica de privacidad y nuestra Pol\u00edtica de devoluciones y reembolsos. Aviso legal De acuerdo con la Ley de Transacciones Comerciales Especificadas de Jap\u00f3n (\u7279\u5b9a\u5546\u53d6\u5f15\u6cd5), ponemos a tu disposici\u00f3n la siguiente informaci\u00f3n sobre la empresa que [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-690","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>T\u00e9rminos y condiciones - Polymernai<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.polymernai.com\/en\/terminos-y-condiciones\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"T\u00e9rminos y condiciones - Polymernai\" \/>\n<meta property=\"og:description\" content=\"Legal T\u00e9rminos y condiciones Al realizar un pedido en Polymernai aceptas las condiciones descritas en esta p\u00e1gina, as\u00ed como nuestra Pol\u00edtica de privacidad y nuestra Pol\u00edtica de devoluciones y reembolsos. Aviso legal De acuerdo con la Ley de Transacciones Comerciales Especificadas de Jap\u00f3n (\u7279\u5b9a\u5546\u53d6\u5f15\u6cd5), ponemos a tu disposici\u00f3n la siguiente informaci\u00f3n sobre la empresa que [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.polymernai.com\/en\/terminos-y-condiciones\/\" \/>\n<meta property=\"og:site_name\" content=\"Polymernai\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-19T08:36:54+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.polymernai.com\\\/terminos-y-condiciones\\\/\",\"url\":\"https:\\\/\\\/www.polymernai.com\\\/terminos-y-condiciones\\\/\",\"name\":\"T\u00e9rminos y condiciones - Polymernai\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.polymernai.com\\\/#website\"},\"datePublished\":\"2026-07-01T18:17:27+00:00\",\"dateModified\":\"2026-07-19T08:36:54+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.polymernai.com\\\/terminos-y-condiciones\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.polymernai.com\\\/terminos-y-condiciones\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.polymernai.com\\\/terminos-y-condiciones\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.polymernai.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"T\u00e9rminos y condiciones\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.polymernai.com\\\/#website\",\"url\":\"https:\\\/\\\/www.polymernai.com\\\/\",\"name\":\"Polymernai\",\"description\":\"Finding comfort through cuteness\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.polymernai.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.polymernai.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.polymernai.com\\\/#organization\",\"name\":\"Polymernai\",\"url\":\"https:\\\/\\\/www.polymernai.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.polymernai.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.polymernai.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/cropped-Polymernai-01_edit-2-scaled-1.png\",\"contentUrl\":\"https:\\\/\\\/www.polymernai.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/cropped-Polymernai-01_edit-2-scaled-1.png\",\"width\":2558,\"height\":1062,\"caption\":\"Polymernai\"},\"image\":{\"@id\":\"https:\\\/\\\/www.polymernai.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"T\u00e9rminos y condiciones - Polymernai","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.polymernai.com\/en\/terminos-y-condiciones\/","og_locale":"en_US","og_type":"article","og_title":"T\u00e9rminos y condiciones - Polymernai","og_description":"Legal T\u00e9rminos y condiciones Al realizar un pedido en Polymernai aceptas las condiciones descritas en esta p\u00e1gina, as\u00ed como nuestra Pol\u00edtica de privacidad y nuestra Pol\u00edtica de devoluciones y reembolsos. 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